Backup 911 Communications Center Unveiled Inside Jail
BROOKSVILLE – The key word is “Redundancy” according to Hernando County Sheriff Al Nienhuis, when it comes to preserving a line of communication between dispatchers and first responders.
During a recent press conference inside the Hernando County Jail, Nienhuis unveiled the new backup communications center and introduced 911 Coordinator Steve Porter, head of the facility.
Porter says “The biggest thing in emergency communications is having a backup plan because you never know when something’s going to happen.” Porter explains that having a single location for all the county’s emergency communications is not a good idea. “When it came to my attention that we were bringing a backup center to the jail, I thought it was a fantastic…” For obvious reasons, the jail offers a secure facility for the emergency backup operation, says Porter.
The new facility will not only act as an emergency backup, it will also provide a real-time live training center for new dispatchers. The facility is capable of allowing eight dispatchers to work comfortably, which the minimum number of employees that currently work inside the main building on Cortez Blvd.
Neinhuis says the new facility cost in the area of about $50,000 to $60,000 but says it would have cost a much more, if not for having a lot of the equipment in surplus.
One of the main concerns most people have when calling 911 is communication between the dispatcher and the caller. Officials say when an emergency call is received first responders area already on their way, especially in urgent situations like a fire, home invasion, or medical emergency. Sometimes callers get frustrated with 911 operators because they ask so many questions at the onset of a call. Officials want the community to know that there is nothing to worry about and that they are just gathering important information for law enforcement or fire rescue, while they are en route to the scene.
This material may not be published, broadcast, rewritten, or redistributed. ™2013 – 2015 Real News Real Fast, Inc.